Connecting a Bluetooth heart rate monitor
We use your phone's Bluetooth settings to manage device connection.
Open the Settings app then click Bluetooth to connect your device.
*Note, if using a PK HRM you can find your unique code on the back of your monitor.
Connecting an Apple Watch
*Your watch should automatically connect to the app. To confirm the app has been properly installed on your watch, see below:
If you do not see your watch under "Installed on Apple Watch", scroll down to "Available Apps" to reinstall it:
- Please note that some devices are not compatible with our app, see this list for more details. If your device is compatible with our app and it's still not showing in Bluetooth settings, try replacing the battery or contacting the device's support team.
*Note: there are two main types of heart rate monitors:
ECG (Electrocardiography) sensors measure the bio-potential generated by electrical signals that control the expansion and contraction of heart chambers.
PPG (Photoplethysmography) sensors use light-based technology to sense the rate of blood flow as controlled by the heart's pumping action.
- ECG device troubleshooting:
- Please make sure your device is on you before trying to connect. It may take a few seconds to get a signal. To improve connection, try slightly wetting the connector strap which can help conduct the electrical signal. If your device still isn't showing for connection, it may be because of your battery.
- PPG device troubleshooting:
- Please make sure your device is on and a green light appears on the bottom (in contact with your skin). To improve your connection, wear the device on the lightest part of your skin, such as the underside of your wrist.